How can I contact Shipanzee?
Our Customer Care team is available Monday to Friday from 2:00am – 6:00pm Eastern Time.
You can email us at firstname.lastname@example.org or simply hit the LIVE CHAT.
What's the status of my order?
Click here to check if your order has been shipped.
Can I cancel an order once it’s been placed?If you need to cancel your order please contact us via the Live Chat or email. Once the order is canceled your credit card will be credited.
Why is there a new charge on my credit card?When entering your weight and dimensions we have a warning that incorrect information might result in a re-bill charge. This happens because carriers will weigh and measure your package and if the information provided is incorrect they will then charge a different cost based on the new data.
Where is my package?Please take a look at the label you were provided via email and contact the carrier assigned to your shipment. You can find the list of carriers and their contacts here. Please have your tracking number handy.